Ministry of Traffic Support
Jammed junction? Unhappy mayor? You're in the right place. Check the questions below, and if you can't find your answer, write to us.
Contact Information
Email us at hello@layrup.com.
To help us help you faster, please include:
- Your device model (for example, iPhone 16 Pro, iPad Air or MacBook Air)
- Your operating system version
- The city or scenario you were playing and its game day
- A short description of the problem and what you were doing when it happened
- Screenshots or a screen recording, if possible
Frequently Asked Questions
Playing the Game
Q: How do I start?
A: Start a new city and draw your first roads. You never place buildings yourself: houses, shops and workplaces appear along the roads you build, and the city grows wherever they go.
Q: What are the game modes?
A: Free play grows a city stage by stage. Sandbox gives you every tool from the start. Scenarios set goals with a time limit.
Q: The mayor fired me. What happened?
A: The mayor's trust falls when residents complain about jams, potholes and late arrivals, and when tasks miss their deadlines. Keep traffic flowing and finish tasks on time to keep trust high.
Q: How many cities can I keep?
A: There is a limit on saved cities. When you reach it, delete one from the city list to found a new one. Deleted cities cannot be recovered.
Q: How do I change the language, sound, music, radio or haptics?
A: Open Settings from the menu.
Q: Can I play offline?
A: Yes. The game works without an internet connection. Buying or restoring packs, and Game Center, need a connection.
Expansion Packs
Q: Is the game really free?
A: Yes. The base game is complete and free, with no ads. Expansion packs are optional one-time purchases that add more tools and maps.
Q: I bought a pack. Why can't I use its tools yet?
A: A pack's tools open as your city reaches the stages they belong to. In sandbox mode they are available at once.
Q: My pack is missing on my other device, or after reinstalling.
A: Make sure you're signed in with the same Apple Account you bought it with, then open the pack shop and tap Restore.
Q: How do I get a refund?
A: Payments are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
Saves and Game Center
Q: Are my cities saved?
A: Yes, automatically, on your device. Cities do not move between devices, so a city you build on your iPhone stays on your iPhone. Packs you buy do open on all your devices.
Q: My achievements aren't showing in Game Center.
A: Achievements are kept on your device and sent to Game Center when you sign in. Sign in under Settings → Game Center on your device and reopen the game.
Q: I can't see my friends on the leaderboards.
A: The game may not have permission to see your Game Center friends. You can allow it in your device's Settings, under Game Center.
Technical Issues
Q: The game is slow in a large city.
A: Very large cities with lots of traffic need more power. Close other apps, make sure your device isn't in Low Power Mode, and update to the latest version. If it continues, email us your device model and how big the city is.
Q: The game crashes.
A: Close the game completely and reopen it, make sure your device has free storage, and update to the latest version from the App Store. If it continues, email us your device model, operating system version and what you were doing.